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Responding to Conflict: Strategies for Improved Communication

Description

This course is a one-, two-, or three-day elective course. This course shows you how to manage a response to conflict and curb destructive behaviors so that disputes can become more productive, ultimately improving workplace results and relationships. By the end of this course, you will increase your self-awareness around conflict behaviors and be able to effectively respond to the uncomfortable and unavoidable challenges of workplace issues.

Learning Objectives

  • Utilize communication strategies to resolve conflict with colleagues.
  • Develop and strengthen relationships and growth opportunities post-conflict.
  • Explore active listening and empathy.
  • Develop communication skills and how to give feedback.
  • Understand communication styles and how they play into conflict management, response, and resolution.

Pre-Requisites

None

Course ID

RC SIC 1-EL / RC SIC 2-EL / RC SIC 3-EL

Length

1, 2 or 3 Days

CLPs

8, 16, or 24

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© 2023 Business Management Research Associates, Inc. | All Rights Reserved

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Stay in the loop with special offers, educational content, and more.

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© 2023 Business Management Research Associates, Inc. | All Rights Reserved

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