Certifications are sent out via email 5 business days after the end of the course. If you have further questions, please contact virtual@bmra.com. Please note that some agencies will be responsible for distributing your certificate. 

If you would like to know the results of your exam, please email virtual@bmra.com. Exams are graded both manually and electronically, so our team will get back with you as soon as possible. 

For virtual courses, you can email virtual@bmra.com for any questions, and for in-person courses, you can email info@bmra.com.  

Depending on what track you’re on, the answer varies! Check out our career roadmaps here.

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In the event that you do not meet attendance requirements or pass the course exam, we will relay the information to your Agency Point of Contact to clarify further procedures. Usually, students end up retaking the exam if failed.

More often than not, we use Adobe Connect to produce virtual courses. We use Adobe Connect because it has a FedRAMP Moderate certification, ensuring a secure space to facilitate government work. 

If you are currently enrolled in a BMRA class, you should receive a welcome email that contains the link to your virtual classroom. Using that link, you can log in as a Guest simply by typing in your first and last name and clicking “Enter Room”. 

Adobe Connect performs poorly within a VPN, so we ask that all students disconnect from their VPN. VPN severely restricts bandwidth and can cause connection issues. 

To mute or unmute your microphone, click on the microphone icon until it is unmuted (green) or muted (red). 

You should see the student materials for a course in a pod underneath the slides. It is titled “Student Materials”. Click the item listed in the pod and it will automatically pull up a SharePoint page in your web browser. In this page is folders with all the materials you will need for the course.  

Breakout groups are when students are divided into groups and sent to their own private Adobe Connect rooms. You do not have to leave the classroom, a producer or the instructor will automatically place you into breakout groups. Within the breakout rooms, you can manipulate items in the room and freely speak to your teammates. To message your teammates, simply send a message in the pod labeled “Breakout # Chat”. To write notes in your room, directly type into the “Breakout # Notes” pod. 

1. Before joining the virtual class, ensure that you have a working laptop or desktop. You can run a diagnostic test here: https://dhsocpo.adobeconnect.com/common/help/en/support/meeting_test.htm 
2. If using a government-issued laptop, be sure to disconnect from the VPN.
3. Download the Adobe Connect Application over using a web browser. To download:  https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html 
4. To avoid any restarts during class, reboot your computer at least 1 hour before the start time. 

Adobe Connect is the industry standard for virtual trainings. Adobe Connect most closely resembles an in-person learning experience by offering whiteboards, breakout groups, files to download, presentation, and video capabilities. Additionally, it offers FedRAMP Moderate certification, ensuring a secure space to facilitate government work. 

We recommend that all students download the Adobe Connect Application to ensure that you have a more successful virtual experience. It can be downloaded here:

https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html 

At the top of the screen, you will see the course name and two icons that resemble a speaker and a microphone. 

• If the icons are gray, that means they are off. 
• If the icons are green, that means they are on. 
• If the microphone icon is red, then you are muted. 

To test speakers and microphone: Select course name and then select speaker and microphone set up. Follow the instructions to test audio. 

To connect your speaker: To choose the speaker you would like to use, click speaker icon and then select speaker.

To connect your microphone: To choose the microphone you would like to use, click microphone icon and then select microphone.

Volume: To adjust the volume in the course, click speaker/microphone icon and then adjust volume.

If the course requires web cameras, please ensure that you have a working laptop or plug in camera. Select the webcam icon and then click Start My Webcam. A preview pod will appear and if you are happy with what is being shown, select “Start Sharing” to allow others to be able to see your image. 

Status will appear next to your name in the Attendees pod. To change your status, select the drop-down arrow beside the hand icon and then pick any status you see fit. To clear status, click the drop-down arrow again and select “Clear Status”. 

You may be getting kicked out of Adobe Connect because of a variety of reasons. The most common is because of working through your VPN. We highly encourage students to come out of VPNs in order to have better success in virtual courses. Another reason may be that there is poor internet connection. You can test your internet connection here.