Course Description

This course is available as a one- or three-day offering. This elective course shows you how to manage a response to conflict and curb destructive behaviors so that disputes can become more productive, ultimately improving workplace results and relationships. By the end of this course, you will increase your self-awareness around conflict behaviors and be able to effectively respond to the uncomfortable and unavoidable challenges of workplace issues.

Learning Objectives

• Utilize communication strategies to resolve conflict with colleagues
• Explore active listening and empathy
• Develop communication skills and how to give feedback
• Understand communication styles and how they play into conflict management, response, and resolution

For more information, please contact businessdevelopment@bmra.com or call us at (703) 691-0868 ext. 100.