Description

This course is available as a two- or three-day offering. This elective course is designed for business professionals from all disciplines. This course will teach you about the proper techniques needed to address various stakeholder communication styles and understand the needs and wants of the critical people you engage with in the workplace. At the end of this course, you will be able to identify the critical workplace relationships you are involved in, as well as ways to effectively manage each relationship in order to successfully navigate your daily interactions with coworkers, subordinates, superiors, and other individuals.

Learning Objectives

• Identify key stakeholders – both internal and external – and the importance of forming relationships with each
• Differentiate between communication styles and select the best one to achieve the outcome(s) you desire
• Discover the tools and techniques used for forming and maintaining beneficial relationships in the workplace
• Understand how to create and maintain relationships built on trust, mutual respect, and accountability
• Identify and apply conflict management strategies in order to mitigate any interpersonal issues that may arise
• Determine how to properly negotiate with others to preserve relationships and establish a positive outcome for all parties

Course ID

MCR 2-EL
MCR 3-EL

Length

2 or 3 Days

CLPs

16 or 24

PDUs

16 or 24

Modality

In-person

Virtual