This two-day course will provide the foundation for leadership, which is critical to the success of all high-performing program and project managers. You will cover problem-solving, conflict management, interpersonal skills, resilience, flexibility, accountability, customer service, and oral and written communication. This course will emphasize the importance of essential leadership skills including: teamwork, collaboration and communication, personality types and preferences, negotiation skills, and organizational and team structures for optimum performance.
- Explain the role of leadership in project management
- Analyze employee accountability in the workplace
- Use effective oral and written communication skills with stakeholders
- Discuss leadership techniques to maximize customer satisfaction
- Identify situational leadership styles
- Comprehend conflict resolution approaches
- Understand ethical and professional responsibilities for project managers
1 year of project management experience in the last 5 years.
“Beneficial discussion on tactics and strategies for being a good leader. This was one of the best courses I’ve taken.” – 2021 participant
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