Course Description

This two-day course will provide the foundation for leadership, which is critical to the success of all high-performing program and project managers. You will cover problem-solving, conflict management, interpersonal skills, resilience, flexibility, accountability, customer service, and oral and written communication. This course will emphasize the importance of essential leadership skills including teamwork, collaboration and communication, personality types and preferences, negotiation skills, and organizational and team structures for optimum performance.

Learning Objectives

• Explain the role of leadership in project management
• Analyze employee accountability in the workplace
• Use effective oral and written communication skills with stakeholders
• Discuss leadership techniques to maximize customer satisfaction
• Understand ethical and professional responsibilities for project managers

For more information, please contact businessdevelopment@bmra.com or call us at (703) 691-0868 ext. 100.