Description
This one-day elective course will define the most effective mindset to approach any service situation. It will identify the key employee values that influence customer service interactions, the characteristics of a customer-centric service professional, and strategies to implement them within the federal workforce.
Learning Objectives
- Define customer service and the components that drive it
- How customer experience impacts loyalty, trust, and the perception of an organization
- Define the values, characteristics, and mindset of a customer service professional for any situation
- Identify the tools available to develop a customer-centric approach in the federal workplace
Course ID
CSE-EL
Length
1 Day
CLPs
8
Modality
In-Person
Virtual