Course Description

This one-day elective course will define the most effective mindset to approach any service situation. It will identify the key employee values that influence customer service interactions, the characteristics of a customer-centric service professional, and strategies to implement them within the federal workforce.

Learning Objectives

• Define customer service and the components that drive it
• How customer experience impacts loyalty, trust, and the perception of an organization
• Define the values, characteristics, and mindset of a customer service professional for any situation
• Identify the tools available to develop a customer-centric approach in the federal workplace

For more information, please contact businessdevelopment@bmra.com or call us at (703) 691-0868 ext. 100.