Description
This two-day elective course will teach you how to advance your credibility, career standing, and confidence using diplomatic techniques. You will learn how to engage in a diplomatic communication style that promotes mutual respect and civility among the conversational partners. You will also learn conflict resolution techniques that will help to deescalate situations and promote honest, respectful communication to resolve issues among disputing parties. This course includes topics such as communicating with all stakeholders, conveying important information, negotiating with others, and resolving interpersonal conflicts that may arise.
Learning Objectives
- Understand the history and use of diplomacy
- Demonstrate the main techniques of diplomacy as applied to business scenarios
- Apply the main techniques of diplomacy to project confidence, use tact, and gain credibility
- Differentiate when to exert authority and when not to
- Deliver difficult messages with sensitivity to minimize the negative impact
- Practice receptive listening skills and communicating with difficult people
- Learn negotiation and persuasion techniques
Course ID
CDTC-EL
Length
2 Days
CLPs
16
PDUs
16
Modality
In-person
Virtual