Course Description

This course empowers professionals to elevate project and program outcomes by applying structured quality management practices rooted in industry-recognized methodologies. Participants will explore foundational philosophies from leading quality experts and translate those principles into actionable strategies within real-world project environments. Students will learn about measurable impact, continuous improvement, and strategic alignment with enterprise objectives. In addition, they will engage with statistical process control (SPC) tools, calculate the cost of quality across operational workflows, and develop meaningful quality metrics that support long-term value delivery.

Learning Objectives

• Develop, track, apply, and interpret quality metrics to drive continuous improvement and strategic decision-making
• Design and implement a comprehensive quality assurance program. 
• Assess and calculate the cost of quality across operational processes.
• Utilize statistical process control (SPC) tools and methodologies to monitor and improve performance.
• Analyze and apply the core philosophies of prominent quality management thought leaders.
• Evaluate and select the most suitable quality model for your organization’s strategic objectives.

Cancellation Policy: In the event a course is cancelled by force majeure, the course must be rescheduled within 180 days, plus any non-reimbursable fees incurred by BMRA, to avoid the penalty of full payment to BMRA for the entire cost. In the event an entire course session is cancelled, for reasons other than force majeure, less than thirty (30) calendar days prior to course commencement, all costs that BMRA incurred in preparing to teach this course must be reimbursed unless they may be reallocated to the rescheduled course. A postponement of a course is considered a cancellation unless it is rescheduled within 180 days from the date of postponement.

Complaint Resolution Policy: Complaints will be promptly addressed by calling 703-691-0868 or emailing businessdevelopment@bmra.com.

Business Management Research Associates, Inc. (BMRA) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website www.nasbaregistry.org.