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How to Communicate with Diplomacy, Tact, and Credibility

This two-day, elective course is designed for government professionals who wish to advance their credibility, career standing, and confidence using diplomatic techniques. Diplomacy can be used for conflict resolution: influencing peers, subordinates, and leaders, and creating a personal image of being someone who can always find the “win-win” in a situation. This course will use case studies and application of the techniques through role playing and audience/instructor critique.

Learning Objectives

  • Understand the history of diplomacy and the significant uses of this technique in world events
  • Demonstrate the main techniques of diplomacy as applied to business scenarios
  • Apply the main techniques of diplomacy to project confidence, use tact, and gain credibility
  • Know when authority is granted to act as the diplomatic role – or – understand when authority is not granted
  • Practice receptive listening skills and communicating with difficult people
  • Learn negotiation and persuasion techniques

Pre-Requisites

None

Course ID

CDTC-EL

Length

2 Days

CLPs

16

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© 2021 Business Management Research Associates, Inc. | All Rights Reserved

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Stay in the loop with special offers, educational content, and more.

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Thank you for sign up!

© 2021 Business Management Research Associates, Inc. | All Rights Reserved

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